How do I return my product ?

To ensure proper tracking and processing of packages that reach us, a return authorization is required beforehand.

Before contacting our After-Sales Service, please make sure that:

• You have your order number.
• You have details of the malfunction and/or issue encountered if the product turns out to be non-functional or does not meet your needs.

You can request a return authorization for a defective product, a damaged product received, a product you wish to return, or after receiving the wrong product.

Once you have your return number, the following guidelines will ensure optimal processing:

• Items must be returned in their original condition (boxes, cables, etc.), unless otherwise specified by the technician when creating the return case.
• The original packaging should be retained whenever possible. It is essential for ensuring the product is transported safely.
• The labels affixed to the products by the manufacturer are essential to fully benefit from the warranty.
• The address to which the product will be returned after processing is indicated on the label provided by our services. If you wish to have it changed, please inform our customer service before shipping your package. Do not include a note inside the package, as it cannot be considered by our After-Sales Service.
• Pack the items with shock-absorbing materials. Placed in sufficient quantity around the item, these will prevent any damage to your product during transit.
• Clearly display the return number on the outside of the package (near the shipping address, preceded by the mention “After-Sales Service” in large letters).