My product is defective

Is your product not functioning as expected? You’ve come to the right page!

I just received my product

There may be specific steps needed to set up your product. We recommend first checking for any labels or stickers drawing your attention to a particular detail (such as removing a battery insulator or making a specific connection), and then consulting the user manual.

My product has worked before

Check if the issue you’re experiencing is described in the user manual, which might offer a solution. You can also visit the manufacturer’s website or describe the issue and the product reference in a search engine (in both English and French if possible, as you will have a better chance of finding an answer).

Additionally, your device might have a factory reset option. The user manual should mention this. As a last resort, you can try this reset.

Finally, do not return your product until you have received a return authorization. This is usually accompanied by a label to affix to the package so we can identify it. Without this label, we cannot identify the package, and it may be returned to the sender, causing unnecessary delays.