Track a return case

Have you returned equipment and want to track it?

Your equipment must have been returned following the return instructions. For tracking, you can first check that your package has arrived at our facilities by consulting the carrier’s tracking information.

• Your package is still in transit: We will receive it shortly. Please don’t hesitate to contact us if you find this delay unusually long.
• The package is marked as received at our facilities: We will confirm receipt of your package by email 24 to 72 hours after its actual arrival at our logistics center.

Next, please consider the processing times:

• A standard warranty claim or equipment return case is typically processed within 10 business days.
• A case involving one or more items that require testing is typically processed within 15 business days.
• A case involving an item that needs to be returned to the supplier/manufacturer may take 3 to 5 weeks to process.