I can’t access my customer account

Can’t access your customer account? You’re in the right place.

Is my email valid?

Was my email complete and correct when I created the account? A typo can easily happen during account creation. Check if you received an email from us confirming the creation of your account or, for example, an order confirmation. If not, contact us, and we will find a solution to give you access to your account.

My email address is valid, but I can’t log in?

In this case, we suggest resetting your password. If you do not receive any password reset email, please contact us. It is possible that your account is no longer active due to inactivity.

I need to log in to retrieve an old invoice

You can find the steps to follow here.