1. Introduction

Dive Lyon is committed to protecting the privacy of its users and ensuring the security of their personal data. This privacy policy explains how we collect, use, share, and protect your personal information when you use our website and services.

2. Data Collected

a. Order Data

When you place an order on our site, we collect the necessary information to process your order, such as:

  • First and last name
  • Postal address
  • Email address
  • Phone number
  • Payment information (credit card details)

b. Newsletter Data

When you subscribe to our newsletter, we collect:

  • First and last name
  • Email address

This information is used to send you updates, promotions, and other relevant marketing communications.

3. Purposes of Data Collection

We collect and use your personal data for the following purposes:

  • Order Management: Processing, shipping, and tracking your orders.
  • Customer Service: Responding to your inquiries and requests, providing after-sales support.
  • Marketing: Sending newsletters, promotional offers, and other marketing communications.
  • Service Improvement: Analyzing data to improve our products and services, personalizing your user experience.

4. Data Sharing

a. Partners and Subcontractors

We share your personal data with trusted partners and subcontractors to carry out our services, including:

  • Mailchimp: For managing and sending our newsletters.
  • Google Ads: For targeted advertising campaigns and online marketing.

These third parties are required to maintain the confidentiality of your data and to use it only as part of the services they provide on our behalf.

5. Data Retention Period

We retain your personal data for as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required or permitted by law. For example:

  • Order data is kept for 5 years for accounting and legal purposes.
  • Newsletter data is retained until you choose to unsubscribe.

6. User Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

  • Right of Access: You can request access to your personal data that we hold.
  • Right to Rectification: You can request the correction of inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data under certain conditions.
  • Right to Object: You can object to the processing of your personal data, particularly regarding direct marketing.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used format, or to have it transferred directly to another data controller.

To exercise these rights, you can contact us at: [email protected].

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, loss, or destruction. These measures include, but are not limited to, data encryption, firewalls, and strict access controls.

8. Policy Changes

We reserve the right to modify this privacy policy at any time. Changes will be posted on this page with an updated date. We encourage you to regularly check this page to stay informed of any updates.

9. Contact

For any questions or requests regarding the protection of your personal data, you can contact us at: [email protected].