Order modification

I placed an order and I want to modify it

It is entirely possible to modify the contents of an order as long as its logistical preparation has not begun. However, the status of an order can change very quickly, limiting modification options. Always contact us promptly, preferably by phone during business hours.

What modifications are possible?

We can accommodate requests for adding, replacing, or removing items, as well as changing the delivery address, whenever possible.

How can I tell if my order can be modified?

The status of your order, visible in your customer account, will help you identify if the order can be modified by our services. Here are the statuses that allow you to request a modification:

• Awaiting documentation
• Payment authorized
• Validated
• Transmitted to the management center

How to modify your order?

Order modifications can only be made by our customer service. We encourage you to contact us as soon as possible to address your requests. Does your modification request require an additional payment? Please contact us by phone, having your credit card ready.