An item is missing from the order

Your order has arrived and the package is in good condition, but a product is missing? First, make sure to check that it hasn’t been shipped in a separate package. Each order shipment confirmation email specifies the exact contents of each package. You may also find a delivery note inside the package. If the missing item is not listed on this document, it means it is scheduled for another package: everything is fine!

You have received all the packages for your order, but a product is still missing? Contact us immediately using the details below. If you cannot reach us immediately by phone (for example, on weekends, or due to other obligations), please send an email so that we are informed as soon as possible.