Get an invoice

When is the invoice generated?

The invoice is created when all the packages of an order are prepared. The billing date will therefore be the date your order preparation is completed. The invoice also displays the date the order was placed.

Automatic invoice sending

Invoices are automatically sent by email in the evening on the same day they are generated.

Obtaining an invoice

Your invoices are available in your Client Area for products sold and shipped by DiveLyon.com. To access them, select “My Orders” from the menu on the left side of your Client Area. If the invoice has been generated, a “Download my invoice” button will be visible when you click on the “Details” button.

My invoice is not available

The invoice is not generated as soon as your order is created. For your invoice to be created and sent automatically, the products in your order must be in stock, and the preparation of the order must be completed. An invoice is available for 10 years on an active customer account. After this period, it is automatically deleted.

Requesting a modification

Invoices cannot be modified once issued. It is not possible to add a company name or VAT number after the invoice has been issued.